FAQs
Pay at Table
To integrate FETCHpay’s pay at table solution, please click here, call us on xxx xxx xxx, or email info@fetchpay.com.
Yes, FETCHpay will provide full training for your staff on how to use the pay at table solution and give your customers and guests the best experience.
Yes, FETCHpay will provide full training for your staff on how to use the pay at table solution and give your customers and guests the best experience.
The only cost is a modest transaction fee that you would pay to FETCHpay, but we build this into the credit and debit cards fees that you would normally pay, making our solution the most cost efficient for your business.
We use the latest security measures to ensure that all transactions are safe and secure for both your business and your customers.
Order and Pay
FETCHpay’s Order and Pay solution provides your customers and guests convenience, choice and where needed speed. It increases your staff efficiency and productivity by reducing the time spent on order and payment processing, allowing staff to focus on customer service, and providing the ability to improve the guest experience by allowing for even better reviews.
You can have our order and pay solution with or without integration. If you don’t want or need it integrated into your till system (ePOS) then we can set you up immediately with a printer to receive the orders, or a tablet. If you want it integrated, no problem our team will set that up if needed. Click here for more details.
If you don’t want or need integration, then we can get you going for free.If you want integration and we already work with your ePOS provider, it could easily be free to get going. If we need to do a new integration, we will usually partner with the ePOS provider to make sure any costs incurred are kept to a minimum.
Yes, the tablet and printer is yours as long as you are a FETCHpay customer. You can choose to end your rolling contract at any time and you’ll need to return the equipment to us when you are no longer working with FETCHpay.
Yes, FETCHpay will provide training for your staff on how to use the Order and Pay solution.
Yes, we can tailor the look and feel of the screens and make sure your branding and menu options are integrated and show clearly.
Yes, FETCHpay’s Order and Pay solution provides business owners with access to sales and customer data, which can be used for analytics and reporting.
Yes, all of the payment solutions that FETCHpay offer are integrated through the global payment processor Stripe, who use the latest measures to ensure that all transactions are safe and secure for both your business and your customers.
Usually within 5 working days from receiving your menu/s. Thereafter you’ll receive your onboarding kit, including your table readers and tablet. Once this is installed, you can start to take orders!
We have a variety of collateral options that you can chose from and we will work with you to ensure you have the most suitable range for your venue.
Yes, simply opt to end the rolling arrangement, with 30 days notice.
Yes, we don’t require any access to your existing system. You will only need to reconcile orders paid for against your own epos at the end of each day.
Digital Tipping
It allows users to tip by scanning a FETCH QR code. There is no app to download and it is free for users to use.
No, there is no cost to implement FETCHpay’s tipping solution.
it’s simpler to use and with no-friction. Users simply scan the FETCH QR code, decide on their tip value and pay, all within seconds; with no app to download, making it a quick contact-free tipping solution.
Yes, we have designed it to work for teams or for individuals. Venues can pay out through payroll, or individuals can be set up to receive their own direct tips straight into their accounts, all hassle free.
End users
They are a type of electronic payment that uses a quick response (QR) code to facilitate transactions. Customers can make purchases by scanning a QR code, wherever it is displayed, on a retailer’s point of sale terminal, phone, or other device.
Yes, QR payments are considered to be very secure. Most QR payment systems use encryption and secure payment gateways to protect customers’ personal and financial information. In addition, customers have the option to set up additional security measures such as PINs or biometric authentication.
Most QR payment systems are compatible with most modern smartphones and tablets. You may need to download a QR code reader app to make payments, but these are generally available for free from the app store for your device.
Some QR payment systems may allow customers to make payments using a feature phone or other device that has a camera and internet access. However, the availability of this option may vary depending on the system you are using.
Fees for using QR payments may vary depending on the system you are using and your payment method. Some systems may charge a service or admin fee, while others may offer free options. It’s a good idea to check with the QR payment provider to understand any fees that may apply.
QR payments are becoming more widely accepted, but availability may vary depending on the location and type of retailer. It’s a good idea to check with the retailer or the QR payment provider to see if QR payments are accepted.
To tip using a QR payment system, you will need to scan the QR code provided by the service provider (e.g., a restaurant, bar, or salon) using a QR code reader app on your phone. You will then enter the amount you would like to tip and confirm the payment.
It depends on the QR payment system you are using. Some systems may allow you to tip using a variety of payment methods, such as credit cards, debit cards, or mobile wallet apps. Others may have more limited options. It’s a good idea to check with the service provider or the QR payment provider to understand the available payment methods.
Tipping using QR payments is becoming more common, but it may still be unfamiliar to some customers. It’s a good idea to check with the service provider or the QR payment provider to understand their policies and expectations around digital tipping.
Some QR payment systems may allow customers to make payments using a feature phone or other device that has a camera and internet access. However, the availability of this option may vary depending on the system you are using. It’s a good idea to check with the service provider or the QR payment provider to see if this is an option.
Book a live demo
We’d love to connect with you and demonstrate how FetchPay can help your enterprise deliver superior customer experience while driving repeat business.
