FAQs
Order and Pay
FETCH’s Order and Pay solution enhances customer convenience, choice, and speed. It improves staff efficiency, reduces order and payment processing time, and allows staff to focus on service. This leads to an improved guest experience and better reviews.
You can have our order and pay solution with or without integration. If you don’t want or need it integrated into your till system (ePOS) then we can set you up immediately with a printer to receive the orders, or a tablet. If you want it integrated, no problem our team will set that up, we are integrators experts!
Costs depend on the size and specific needs of your business. We offer flexible pricing options.
Yes, the tablet and printer is yours as long as you are a FETCH customer. You can choose to end your rolling contract at any time and you’ll need to return the equipment to us when you are no longer working with FETCH.
Yes, we provide training to ensure your staff can efficiently use our solution.
Yes, we can tailor the look and feel of the screens and make sure your branding and menu options are integrated and shown clearly.
Yes, FETCH’s Order and Pay solution provides business owners with access to sales and customer data, which can be used for analytics and reporting.
Yes, security is a top priority. Our solution is designed with robust security measures.
Usually within 5 working days from receiving your menu/s. Thereafter you’ll receive your onboarding kit, including your table readers and tablet (if required). Once this is installed, you can start to take orders!
We have a variety of collateral options that you can chose from and we will work with you to ensure you have the most suitable range for your venue.
Yes, simply opt to end the rolling arrangement, with 30 days notice.
Yes, we don’t require any access to your existing system. You will only need to reconcile orders paid for against your own epos at the end of each day.
Pay at Table
We understand that integrating a pay-at-table solution into your restaurant can be a crucial step to enhance your operations. Our team of experts is well-equipped to ensure a seamless integration that will work seamlessly with your current POS system. This integration not only brings convenience to your customers but also unlocks a wide range of features to benefit your business. To get started, please reach out to us, and we’ll guide you through the process, tailoring the integration to your specific needs and providing all the support you require
Costs depend on your restaurant’s size and requirements. Flexible pricing options are available.
Yes, we offer training to ensure your staff can effectively use the pay at table solution.
Ongoing costs can vary, and we offer different pricing options to suit your needs.
We use the latest security measures to ensure that all transactions are safe and secure for both your business and your customers.
Digital Tipping
It allows users to tip by scanning a FETCH QR code. There is no app to download and it is free for users to use.
No, there is no cost to implement FETCH’s tipping solution.
It’s simpler to use and with no-friction. Users simply scan the FETCH QR code, decide on their tip value and pay, all within seconds; with no app to download, making it a quick contact-free tipping solution.
Yes, we have designed it to work for teams or for individuals. Venues can pay out through payroll, or individuals can be set up to receive their own direct tips straight into their accounts, all hassle free.
Feedback
Customers can provide feedback by scanning a QR code displayed on a retailer’s point of sale terminal, phone, or other device.
You can collect feedback by placing QR codes in strategic locations such as at your point of sale terminal, on receipts, and throughout your establishment. Customers can scan these QR codes to provide their feedback.
Yes, FETCH’s Feedback solution is highly customizable. You can tailor the questions to gather insights that matter most to your business.
Yes, FETCH’s Feedback solution provides real-time access to feedback data and analysis tools to help you make informed decisions.
You can respond to customer feedback directly through the FETCH platform, allowing you to address concerns and maintain a positive customer relationship.
The cost may vary depending on the scale and customization of your feedback solution. We offer flexible pricing options to suit your business.
Yes, we take data protection seriously and ensure that our Feedback solution complies with applicable regulations to protect customer data.
Yes, our solution allows you to track feedback trends and measure improvements in customer satisfaction over different time periods.
End users
QR code payments use QR codes to facilitate transactions, allowing customers to make purchases by scanning a QR code on a retailer’s point of sale terminal, phone, or other device.
Yes, QR payments are considered to be very secure. Most QR payment systems use encryption and secure payment gateways to protect customers’ personal and financial information. In addition, customers have the option to set up additional security measures such as PINs or biometric authentication.
Most QR payment systems are compatible with most modern smartphones and tablets. You may need to download a QR code reader app to make payments, but these are generally available for free from the app store for your device.
Some QR payment systems may allow customers to make payments using a feature phone or other device that has a camera and internet access. However, the availability of this option may vary depending on the system you are using.
Fees for using QR payments may vary depending on the system you are using and your payment method. Some systems may charge a service or admin fee, while others may offer free options. It’s a good idea to check with the QR payment provider to understand any fees that may apply.
QR payments are becoming more widely accepted, but availability may vary depending on the location and type of retailer. It’s a good idea to check with the retailer or the QR payment provider to see if QR payments are accepted.
To tip using a QR payment system, you will need to scan the QR code provided by the service provider (e.g., a restaurant, bar, or salon) using a QR code reader app on your phone. You will then enter the amount you would like to tip and confirm the payment.
It depends on the QR payment system you are using. Some systems may allow you to tip using a variety of payment methods, such as credit cards, debit cards, or mobile wallet apps. Others may have more limited options. It’s a good idea to check with the service provider or the QR payment provider to understand the available payment methods.
Tipping using QR payments is becoming more common, but it may still be unfamiliar to some customers. It’s a good idea to check with the service provider or the QR payment provider to understand their policies and expectations around digital tipping.
Some QR payment systems may allow customers to make payments using a feature phone or other device that has a camera and internet access. However, the availability of this option may vary depending on the system you are using. It’s a good idea to check with the service provider or the QR payment provider to see if this is an option.
Book a live demo
We’d love to connect with you and demonstrate how FETCH can help your enterprise deliver superior customer experience while driving repeat business.
