Connected commerce for hospitality
Ordering, payment and loyalty, connected.
FETCH is the connected commerce layer for hospitality. We bring ordering, payment journeys and loyalty together with the point-of-sale, property management, payment and loyalty systems you already use—without replacing them.
One connected journey across hotels, restaurants, bars and venues.
Preferred global partner for Order & Pay and Scan & Pay.
Trusted by hospitality brands
In practice
FETCH x Village Hotels
The numbers from live sites
Real impact, measured where hospitality happens.
Results vary by venue, service model and implementation. Revenue and tip figures are reported as increases of up to the amounts shown.
- Up to40%
- increase in F&B revenue
- Up to25%
- increase in tips
- 68%
- more guest feedback collected
How it fits
A layer, not a replacement.
FETCH connects guest touchpoints to the systems that run your business, so you can add new ordering, payment and loyalty journeys without re-platforming.
100+
integrations across PMS, POS and loyalty
Keep the platforms already selected across your estate. FETCH makes the journey between them work as one.
Guest
- Phone
- QR code
- Guest app
- Digital concierge
FETCH
- Ordering journeys
- Payment journeys
- Loyalty recognition
- Service logic
Integration layer
- Connected APIs
- Journey configuration
- Estate-level control
Your existing stack
- Point of sale
- Property management
- Payment provider
- Loyalty platform
Solutions
Six connected experiences.
From guest-led ordering and payment to hybrid service, feedback, loyalty and enterprise control—choose the journeys that fit each venue.
80%
reported efficiency saving
using Order & Pay
20%
reported efficiency improvement
using Scan & Pay
Guest-led orderingOrder & PayLet guests browse, order, pay or choose click & collect from anywhere on property.Explore
Service-led restaurantsScan & PayMake settling the bill fast, flexible and connected to the table.Explore
Hotel guest experienceIn-Room DiningBring the full room-service journey into a beautifully simple digital experience.Explore
Handheld serviceFETCH GOGive teams a handheld device for taking orders and payments wherever guests are.Explore
Hybrid serviceFETCH ServeLet guests scan to begin an order, let colleagues continue or complete it, and support payment in the way that suits the moment.Explore
Operations and enterprise controlFETCH ConnectGive property teams and central groups the visibility, control and insight to run connected hospitality journeys at scale.Explore
The connected guest journey
One flow. Every hospitality touchpoint.
Guests move between rooms, restaurants, bars, terraces and events. FETCH keeps ordering, payment and recognition connected across every space—while teams retain the service model that works for them.
- Guest-led, colleague-led or blended service
- Connected across venues and service moments
- Configured by property, brand and region
- Built for multi-property operator oversight
01
Discover
Guests find the menu, the offer or the service moment wherever they already are.
02
Order
Guest-led, colleague-led or a blend of both—connected to the point-of-sale in use.
03
Pay
Payment journeys routed through the provider and workflows your business has selected.
04
Recognise
Loyalty recognition, feedback and follow-up connected to the same journey.
Integrations
Connected to the hospitality technology you already run.
FETCH integrates with point-of-sale, property management, payment and loyalty platforms used across hotels, restaurants, bars and venues.
Point of sale
- Omnivore
Simphony (STSGen1)
Simphony (STSGen2)
Payments
- Dojo
- Ottu
Planet
Razorpay
Stripe
Proof
Built with hospitality operators, in live environments.
FETCH works with hotel groups, resorts and hospitality brands to connect guest journeys across their properties and venues.
Bring the journey together
Ready to see FETCH in your estate?
Book a demo and we’ll walk through the guest journeys, the systems you already run and how FETCH connects them.