Connected commerce for hospitality
Ordering, payment and loyalty, connected.
FETCH connects ordering, payments and loyalty with the hospitality systems you already use, without replacing them.
Preferredglobal partner
Trusted by the world’s best hospitality brands
In practice
FETCH x Village Hotels
The numbers from live sites
Real impact, measured where hospitality happens.
Reported results from live sites. Outcomes vary by venue, service model and implementation.
- Reported increase40%
- F&B revenue
- Reported increase25%
- Tips
- Reported increase68%
- Guest feedback collected
How it fits
A layer, not a replacement.
FETCH connects guest touchpoints to the systems that run your business, so you can add new ordering, payment and loyalty journeys without re-platforming.
100+
integrations across PMS, POS and loyalty
Keep the platforms already selected across your estate. FETCH makes the journey between them work as one.
Guest
- Phone
- QR code
- Guest app
- Digital concierge
FETCH
- Ordering journeys
- Payment journeys
- Loyalty recognition
- Service logic
Integration layer
- Connected APIs
- Journey configuration
- Estate-level control
Your existing stack
- Point of sale
- Property management
- Payment provider
- Loyalty platform
Solutions
Six connected experiences.
From guest-led ordering and payment to hybrid service, feedback, loyalty and enterprise control—choose the journeys that fit each venue.
80%
reported efficiency saving
using Order & Pay
20%
reported efficiency improvement
using Scan & Pay
Order & PayLet guests browse, order, pay or choose click & collect from anywhere on property.
Scan & PayMake settling the bill fast, flexible and connected to the table.
In-Room DiningBring the full room-service journey into a beautifully simple digital experience.
FETCH GOGive teams a handheld device for taking orders and payments wherever guests are.
FETCH ServeLet guests scan to begin an order, let colleagues continue or complete it, and support payment in the way that suits the moment.
FETCH ConnectGive property teams and central groups the visibility, control and insight to run connected hospitality journeys at scale.
The connected guest journey
One flow. Every hospitality touchpoint.
Guests move between rooms, restaurants, bars, terraces and events. FETCH keeps ordering, payment and recognition connected across every space—while teams retain the service model that works for them.
- Guest-led, colleague-led or blended service
- Connected across venues and service moments
- Configured by property, brand and region
- Built for multi-property operator oversight
01
Discover
Guests find the menu, the offer or the service moment wherever they already are.
02
Order
Guest-led, colleague-led or a blend of both—connected to the point-of-sale in use.
03
Pay
Payment journeys routed through the provider and workflows your business has selected.
04
Recognise
Loyalty recognition, feedback and follow-up connected to the same journey.
Integrations
Connected to the hospitality technology you already run.
FETCH integrates with point-of-sale, property management, payment and loyalty platforms used across hotels, restaurants, bars and venues.
Payments
Planet
Razorpay
Stripe
Point of Sale
Oracle MICROS Simphony
NCR Aloha
PAR Brink
POSitouch
Simphony (STSGen1)
Simphony (STSGen2)
Property Management
Oracle OPERA Cloud
protel by Planet
Infor HMS
Clock PMS+
Springer-Miller SMS|Host
By partnering with FETCH, our guests will now have truly seamless in-room ordering, streamlining the overall guest experience and creating even more memorable hotel stays.
Neil CryerHead of IT Operations
Bring the journey together