Customers
Built with hospitality operators, in live environments.
FETCH works with hospitality groups, hotels and venues to connect guest journeys across their properties. The brands below are represented in the FETCH ecosystem.
The numbers from live sites
Real-world impact across the guest journey.
Results vary by venue, service model and implementation. Revenue and tip figures are reported as increases of up to the amounts shown.
- Up to40%
- increase in F&B revenue
- 68%
- more guest feedback collected
- 100+
- integrations across PMS, POS and loyalty
FETCH relationships
Hospitality groups working with FETCH.
These are approved customer and group relationships. Detailed customer stories are shared directly with prospective partners.
Accor portfolio
One group. Distinct hospitality brands.
FETCH is a preferred global supplier to Accor for Order & Pay and Scan & Pay. The names shown here represent brands in Accor’s wider portfolio, not separate direct-customer claims.
Availability and rollout vary by property, market and selected journey.
- Raffles
Customer stories
Case studies
Where FETCH is used
Environments the connected layer is designed for.
Hotels and resorts
Room service, bars, restaurants, pools and terraces connected into one guest journey.
Restaurants and bars
Service-led venues where ordering and settling the bill need to feel effortless.
Events and outdoor spaces
Terraces, gardens, poolsides and event spaces where fixed service points are limited.
Working with FETCH
A considered rollout, not a rip and replace.
We work alongside your operations, technology and commercial teams to connect journeys in a way that fits your estate.
- Start with the venues where the impact is clearest
- Connect to the systems already in place
- Configure journeys around real service models
- Extend property by property with central oversight
Operations first
Journeys are designed with the teams who run service, not around them.
Group-ready
Standards, visibility and governance for multi-property and multi-brand groups.
Bring the journey together
Talk to us about your estate.
Book a demo and we’ll share relevant examples of how connected journeys are being used.