Hybrid service
Let guests start. Let teams take it from there.
FETCH Serve brings guest-led and colleague-led service together. A guest can scan a QR code to open the menu and begin an order, then a colleague can add to, amend or complete it. Payment can be handled by the guest, by the team or through the right configured journey for that venue.
Why it matters
FETCH Serve in your estate
- Blend digital convenience with personal hospitality
- Give guests more ways to order and pay
- Keep one connected order across guest and team touchpoints
What it enables
Hybrid ordering that adapts to the moment.
Not every guest wants to order in the same way, and not every service moment should work the same way. FETCH Serve lets the guest and colleague move naturally between self-service and personal service without losing the connection to the order.
Start with a scan
Guests can scan a QR code to access a branded menu, browse the offering and begin an order from their own device.
Add to a server order
Colleagues can find, take over, amend or add to the guest’s order when personal service becomes the better experience.
Mix ordering and payment journeys
Configure the right combination of guest ordering, colleague-led ordering, guest payment, team-assisted payment, table service, collection or room charge where supported.
One connected tab
Keep the order journey connected across guest and staff touchpoints, reducing duplication and making hand-offs feel seamless.
Flexible service models
Use FETCH Serve across restaurants, bars, terraces, pools, events and other hospitality spaces where service needs to flex.
How FETCH fits
A layer, not a replacement.
FETCH connects guest touchpoints to the point-of-sale, property management, payment and loyalty platforms you already run, so each experience works without re-platforming.
Explore more
Other connected experiences
- Guest-led orderingOrder & PayLet guests browse, order, pay or choose click & collect from anywhere on property.
- Service-led restaurantsScan & PayMake settling the bill fast, flexible and connected to the table.
- Hotel guest experienceIn-Room DiningBring the full room-service journey into a beautifully simple digital experience.
Bring the journey together
See how FETCH Serve could work across your estate.
Book a demo and we’ll show the journey with the systems you already operate.