FETCH Intelligence Engine
Turn every guest interaction into intelligence
FETCH Intelligence Engine connects the data created across ordering, payments, loyalty and guest interactions, giving hospitality businesses a clearer understanding of who their guests are, what they want and how they behave.
One connected view of guest behaviour — from the first order to the next visit.
- QR ordering
- POS & staff ordering
- Payment
- Loyalty
- Room service
- Restaurant & bar
- Pool & leisure
- Feedback & offers
Guest profile · example
- StatusRecognised loyalty member
- Preferred outletRooftop Bar
- Visit frequency2× monthly
- Favourite categorySmall plates
- Last offerRedeemed
- Spend trendIncreasing ↑
Hospitality data is everywhere. Guest understanding should not be.
In hospitality, valuable guest signals are created in every interaction. A guest may order lunch through a QR code, pay at the bar, earn loyalty benefits at dinner, visit a different outlet the next day and respond to an offer later in the week.
Without a connected intelligence layer, those signals remain split across systems and each interaction is treated as separate. FETCH brings these moments together to create a clearer, continually growing understanding of guest behaviour.
Before
Disconnected systems
Fragmented data. Anonymous transactions. Missed opportunities.
After
Connected by FETCH
Connected insight. Recognised guests. More relevant experiences.
How it works
Every interaction adds to the picture
FETCH turns everyday commerce activity into a richer view of guest behaviour, helping teams understand individual preferences and identify patterns across outlets, properties and guest segments.
Capture signals at every touchpoint
FETCH captures valuable first-party signals from the moments guests already interact with your business — including ordering, payment, loyalty activity, offer engagement and feedback.
Example signals
- Items ordered
- Spend and basket value
- Time, location and outlet
- Visit frequency
- Loyalty status
- Offer engagement
- Feedback and preferences
Connect data across the guest journey
FETCH connects information across channels and outlets, helping operators move beyond isolated transactions to a more complete, cross-journey picture of each guest.
Example connections
- QR order linked to payment
- Payment linked to loyalty activity
- Restaurant visit linked to hotel stay or property activity, where integrations are available
- Offer redemption linked to future purchase behaviour
- Multiple outlet visits connected to one recognised guest
Build richer guest understanding
As more interactions take place, FETCH helps reveal what guests prefer, how they engage and where there are opportunities to improve the experience or grow value.
Example insights
- Preferred outlets and products
- Spend patterns and visit frequency
- Loyalty participation and reward behaviour
- Promotion response
- High-value and at-risk guest segments
- Cross-property and cross-outlet behaviour
Turn insight into better decisions
Use connected guest intelligence to create more relevant experiences, improve loyalty participation, guide commercial decisions and help teams recognise opportunities in the moment.
Example outcomes
- More personalised offers
- Better loyalty enrolment opportunities
- Improved guest recognition
- Stronger outlet performance decisions
- Increased frequency and spend
- More informed group-wide strategy
The connected guest profile
Know more about every guest
Every FETCH interaction can add valuable context. The Intelligence Engine connects those moments over time so operators can move from anonymous transactions to richer, permission-aware guest understanding.
Guest Intelligence Profile
Alex Morgan · Guest 0248
Identity & recognition
- Status
- Recognised guest
- Loyalty
- Gold
- Consent
- Marketing opted in
- Channel
Behaviour snapshot
- Visits (90 days)
- 8
- Avg F&B spend
- £42
- Favourite outlet
- Terrace Restaurant
- Preferred time
- Weekend evenings
- Common order
- Sharing plates & cocktails
Engagement
- Recent offer
- Weekend dining reward
- Response
- Redeemed
- Loyalty points
- 1,240
- Last visit
- 6 days ago
Suggested opportunities
Example interface for illustration. Available data and functionality depend on your configured FETCH products, integrations and guest permissions.
Key insight areas
See the signals that matter
Spend behaviour
Understand what guests buy, how much they spend and how their basket value changes over time.
Visit frequency
Identify regular guests, declining frequency and opportunities to encourage a return visit.
Outlet and product preference
See which restaurants, bars, products and experiences each guest is most likely to choose.
Loyalty engagement
Understand enrolment, points activity, reward redemption and opportunities to make loyalty more relevant.
Offer performance
Measure how guests respond to promotions and use that learning to improve future campaigns.
Group-wide patterns
Identify trends across properties, outlets and guest segments to support better enterprise decision-making.
See it all, at every level
From the venue floor to head office.
The intelligence FETCH builds is only useful if the right people can see it. Two dashboards put it to work — one for the team on the ground, one for the group behind them.
FETCH Connect
The day-to-day command centre for your venue or property. FETCH Connect brings ordering, payments, loyalty and guest activity into one dashboard, so your team can overlook every aspect of the operation without jumping between systems.
- Live view of orders, payments and covers
- Outlet, menu and team performance at a glance
- Loyalty enrolment and engagement tracking
- Works alongside your existing POS, PMS and payment systems
FETCH Enterprise Connect
When you operate loads of hotels, HQ needs the whole picture. Enterprise Connect rolls every property in the chain up into one place, so head office can compare performance, spot trends and keep the brand consistent — while each hotel keeps local control.
- One HQ view across every hotel in the chain
- Property-by-property and group-wide reporting
- Consistent standards with local flexibility
- Role-based access for regional and head-office teams
From transaction to relationship
Turn transactions into relationships
Most hospitality technology is designed to complete a transaction. FETCH goes further by connecting ordering, payments and loyalty, creating more opportunities to recognise, enrol and engage guests at the moments that matter.
01
Guest scans a QR code or places an order with a team member
02
Guest pays or identifies through a loyalty interaction
03
FETCH connects the interaction to an existing guest profile or creates an opportunity to enrol
04
The guest earns, redeems or receives a relevant benefit
05
The next interaction becomes more informed and more valuable
A payment, QR order or staff-led service moment can become more than an anonymous transaction.
Loyalty
Make loyalty part of the experience
FETCH enables loyalty to sit naturally inside the guest journey. Guests can be recognised, encouraged to enrol, earn benefits and redeem rewards without introducing unnecessary friction.
For hotel groups, this creates more opportunities to turn restaurant, bar, pool, room-service and other F&B interactions into meaningful loyalty touchpoints.
Recognise
Identify known guests across relevant interactions
Enrol
Make sign-up simple at high-intent moments
Reward
Let guests earn and redeem benefits naturally
- Restaurant
- Bar
- Pool
- Room service
- Hotel app
FETCH Connect
Enterprise intelligence starts with connected systems
Enterprise hospitality data rarely lives in one place. Hotel groups often operate across multiple properties, brands, POS environments, payment providers, loyalty programmes, CRM platforms, PMS platforms and guest engagement tools.
FETCH Connect is the integration and connectivity layer that helps FETCH work within that reality. It enables relevant systems and data sources to connect with the FETCH commerce platform, where configured and depending on integration availability — supporting a more complete intelligence layer across the guest journey.
- PMS
- Point of Sale
- Payment providers
- CRM & CDP
- Loyalty platforms
- Booking & reservations
- Messaging & marketing
- BI & reporting
- Enterprise data
Built for complex hospitality environments
FETCH Connect is designed to support hospitality groups operating across different properties, outlets, brands and technology stacks.
Connect without replacing everything
FETCH can complement existing systems by connecting commerce interactions with the wider guest and operational ecosystem, rather than requiring an all-or-nothing replacement.
Support a more complete guest view
When relevant systems are connected, operators can use a broader set of signals to understand guest activity across F&B, loyalty, stays, bookings and engagement.
Designed for scalable operations
From a single hotel to multi-property and enterprise deployments, with governance, consistency and group-level visibility in mind.
Built for enterprise requirements
- Configurable integrations and data flows
- Role-based access and operational controls
- Property, outlet and group-level visibility
- Consent-aware guest engagement
- Support for data governance and implementation planning
- Scalable deployment across brands and locations
Compounding value
Intelligence that gets smarter over time
As more guests interact with FETCH, the Intelligence Engine becomes increasingly valuable. Each interaction can contribute to a growing first-party dataset that helps operators identify patterns across properties, outlets and guest segments.
01
First interaction
Anonymous order
02
Connected interaction
Recognised guest
03
Repeated behaviour
Preferences and frequency become clear
04
Loyalty engagement
More relevant rewards and offers
05
Group insight
Trends visible across outlets and properties
From an individual hotel to a global hospitality group, FETCH transforms everyday transactions into actionable guest intelligence.
Outcomes
Better guest understanding. Better commercial decisions.
More recognised guests
Create more opportunities to turn anonymous interactions into known, permission-aware guest relationships.
More relevant experiences
Use purchase, preference and engagement signals to make loyalty, offers and service moments feel more relevant.
Stronger loyalty participation
Embed recognition, enrolment and rewards into the moments guests already value.
Clearer group-wide insight
Give teams a more connected view of guest behaviour across outlets, properties and brands.
FETCH Intelligence Engine
One platform. More recognised guests. Better decisions.
FETCH Intelligence Engine is the intelligence layer behind the FETCH commerce platform — connecting ordering, payments, loyalty and relevant enterprise systems to help hospitality businesses understand their guests and build more valuable relationships.
Built for hospitality teams — from individual properties to global groups.