The platform
One connected commerce layer for hospitality.
FETCH brings ordering, payment journeys and loyalty into a single connected layer that works with the systems you already run—so you can extend guest experience without replacing your technology.
How FETCH fits
A layer, not a replacement.
FETCH connects guest touchpoints to the systems that run your business, so you can add new ordering, payment and loyalty journeys without re-platforming.
Guest touchpoints flow through FETCH into the operational platforms your teams already use, with each journey configured around the way your properties and venues operate.
Guest
- Phone
- QR code
- Guest app
- Digital concierge
FETCH
- Ordering journeys
- Payment journeys
- Loyalty recognition
- Service logic
Integration layer
- Connected APIs
- Journey configuration
- Estate-level control
Your existing stack
- Point of sale
- Property management
- Payment provider
- Loyalty platform
The journey
A single journey across every hospitality moment.
Discover, order, pay and recognise—configured venue by venue, connected end to end.
01
Discover
Guests find the menu, the offer or the service moment wherever they already are.
02
Order
Guest-led, colleague-led or a blend of both—connected to the point-of-sale in use.
03
Pay
Payment journeys routed through the provider and workflows your business has selected.
04
Recognise
Loyalty recognition, feedback and follow-up connected to the same journey.
Platform principles
What makes the connected layer work.
Connected by design
FETCH connects to the point-of-sale, property management, payment and loyalty systems already in use, so new journeys don’t require new platforms.
Configurable by venue
Each bar, restaurant, terrace, pool, room or event space can run the service model that suits it, within one consistent platform.
Consistent at scale
Central teams keep brand and journey standards consistent while properties retain day-to-day operational control.
Built for hospitality
Every journey is designed around real service moments rather than generic e-commerce checkout patterns.
The ecosystem
Four categories of systems, one connected journey.
FETCH connects across the operational platforms hospitality businesses depend on.
Point of sale
Orders and menus stay connected to the POS your venues already operate.
- Omnivore
Simphony (STSGen1)
Simphony (STSGen2)
Property management
Support hotel journeys including room charge where the property enables it.
Payments
Route payment journeys through the provider your organisation has selected.
- Dojo
- Ottu
Planet
Razorpay
Stripe
Loyalty
Bring loyalty recognition into the ordering and payment journey.
- COMO
Operate with confidence
Designed for multi-property hospitality groups.
- Roll out property by property, at your own pace
- Configure journeys by venue, property, brand and region
- Keep central visibility across the estate
- Work within the payment and data arrangements you already have
Bring the journey together
Ready to see FETCH in your estate?
Book a demo and we’ll walk through the guest journeys, the systems you already run and how FETCH connects them.