Operations and enterprise control
Run connected hospitality journeys at scale.
FETCH Connect is where the connected layer is configured and managed—on property and across the group. Property teams get the day-to-day control they need, and Enterprise Connect gives central teams a consistent view across the estate.
Two views, one platform
Property control and group oversight.
Choose a view to see how FETCH Connect supports each team.
Give on-property teams the day-to-day control they need over the journeys guests use.
Menus and availability
Manage what is offered, where and when.
Service configuration
Set ordering, service and fulfilment options by venue.
Live order visibility
Follow orders through the service moment.
Guest feedback
See feedback captured through the journey.
What it gives you
Visibility, control and insight in one place.
Configure the journey
Set menus, service models, ordering options and payment journeys for each venue and property.
See what’s happening
Follow live activity and understand how connected journeys are performing.
Hold the standard
Apply brand and journey standards centrally while properties keep operational control.
Scale with intent
Introduce journeys property by property, region by region, at the pace your business needs.
Enterprise Connect
From the group to the guest journey.
Enterprise Connect maps the way hospitality groups actually operate—so standards flow down and insight flows back up.
01
Group
Standards, governance and estate-wide visibility.
02
Brand
Consistent guest experience within each brand.
03
Region
Regional oversight and rollout support.
04
Property
Day-to-day configuration for each hotel or site.
05
Venue
The bar, restaurant, terrace, pool or event space.
06
Guest journey
The moment the guest orders, pays and is recognised.
Built for groups
Consistency without taking control away from properties.
- One platform across brands, regions and properties
- Local configuration within central standards
- Shared visibility for property and group teams
- A structured way to roll out new guest journeys
Bring the journey together
See FETCH Connect with your estate in mind.
Book a demo and we’ll walk through property and group views using the structure of your business.