Privacy policy

Who we are

FETCH provides connected commerce technology for hospitality businesses. If you have a question about this policy or how your information is handled, contact us at hello@fetchpay.com.

Information we collect

We collect the information you choose to give us when you submit an enquiry or demo request, including your name, company, job title, work email address, and any optional details you add such as telephone number, country or region, the systems you currently use, and your message.

Where you have accepted analytics cookies, we also collect limited technical and usage information about how this website is used.

How we use it

• To respond to your enquiry and arrange a demonstration.
• To prepare information relevant to your business and systems.
• To send you occasional insights about connected hospitality commerce, where you have asked us to.
• To understand how this website is used and improve it.

Legal bases

We rely on our legitimate interests in responding to business enquiries, on your consent where you have opted in to marketing communications or analytics cookies, and on legal obligations where these apply.

Sharing and service providers

We use trusted service providers to host this website and to manage business enquiries and customer relationships. These providers process information on our instructions and under appropriate contractual protections. We do not sell personal information.

Retention

We keep enquiry information for as long as needed to respond and to maintain a record of our business relationship, and then delete or anonymise it.

Your rights

Subject to applicable law, you may ask us for access to your personal information, or to correct, delete or restrict its use, object to processing, or withdraw consent. Contact us at hello@fetchpay.com and we will respond within the timeframes required by law. You may also complain to your local data protection authority.

Cookies

For detail on the cookies this website uses, see our cookie policy.

Changes to this policy

We may update this policy from time to time. Any changes will be published on this page.