Handheld ordering & payment
Service in the palm of your hand.
FETCH GO gives colleagues one handheld device for taking orders and payments wherever guests are—connected to the venue systems already in place.
Colleague mobility
FETCH GO across your estate.
Move beyond fixed service points. Colleagues can take orders and payments to guests across restaurants, bars, terraces, pools and events.
The handheld colleague
One device. One connected service journey.
What it changes
Give teams a mobile service point that stays connected to the operation behind it.
Serve guests wherever they are
Keep colleagues mobile at peak times
Connect handheld service into existing operations
The handheld journey
From secure sign-in to payment complete.
One colleague-led flow for opening checks, placing orders and taking payment wherever service happens.
01 · Secure access
Start the shift securely.
Colleagues sign in on the handheld before moving into live service.
02 · Live checks
See service as it happens.
Find checks, recognise loyalty members and keep the floor moving from one device.
03 · Order confirmed
Place and extend the check.
Send the order into the venue operation, then add to the check without leaving the guest.
04 · Payment complete
Take payment in the moment.
Complete the service journey at the table, terrace, bar or wherever the guest is.
Built for service in motion
From order to payment, without leaving the guest.
FETCH GO keeps colleague-led ordering, payment and venue operations connected in one mobile journey.
Handheld ordering
Let colleagues browse menus and take orders directly from the device.
Payments on the move
Keep ordering and payment together in one mobile colleague journey.
Connected operations
Send each order into the venue systems and operational workflows already in place.
Where it works
A handheld built around hospitality service.
At the table
Take the order and payment to the guest, keeping colleagues present throughout service.
Across the terrace
Keep service moving across larger outdoor spaces without returning to a fixed till.
At the bar
Support busy service moments with ordering and payment together on one handheld device.
How FETCH fits
A layer, not a replacement.
FETCH GO connects handheld service to the point-of-sale, payment and loyalty platforms you already run, without forcing teams onto a disconnected workflow.
Explore more
Other connected experiences
- Guest-led orderingOrder & PayLet guests browse, order, pay or choose click & collect from anywhere on property.
- Service-led restaurantsScan & PayMake settling the bill fast, flexible and connected to the table.
- Hotel guest experienceIn-Room DiningBring the full room-service journey into a beautifully simple digital experience.
Put service in motion
See FETCH GO working across your estate.
Book a demo and we’ll show how handheld ordering and payment can connect to the systems your teams already use.