UK 
Accor Selects FETCH as its Preferred Supplier for Guest Convenience Technology Solutions
FETCH will power guest experiences at Accor hotels, resorts, and residences worldwide.
Redefining guest experience
FETCH technologies and expertise will now serve guests across the vast Accor collection of more than 5,000 hotels, resorts, and residences.
Using FETCH solutions on their smartphones, guests will be able to order food and beverages wherever it’s convenient – from their room, poolside, in a bar, etc. Similarly, guests visiting one of the onsite restaurants, cafes, or bars in person can pay at table and be on their way, without having to wait for the server to process the payment.
Convenience at the heart of elevated service
The user experience is the height of luxurious convenience: The guest simply scans a Quick Response (QR) code and follows the simple, straightforward process optimized for smartphones.
The bill pay process includes self-service splitting, tipping, and feedback. Guests can pay directly using a payment wallet or card, or they can bill to their room.
For Accor, FETCH was the obvious choice. FETCH offers more than 100 integrations with leading PMS and POS solutions to reduce friction for Accor’s technology implementation team, and everyone at Accor who administers and uses FETCH guest convenience technologies.
From simple, straightforward payment processes to intuitive order management, tipping, and feedback, FETCH’s solutions are poised to boost operational efficiency and provide an elevated level of service to Accor guests.
“Accor is dedicated to providing our guests with innovative and seamless experiences. FETCH’s technology stood out during our selection process, and we are confident that this partnership will not only streamline our operations but also deliver a new level of convenience and satisfaction for our guests globally. We are excited to embark on this journey with FETCH and set new standards for the industry.”
– Roger Tabbal, Vice President Global Guest Technology & Innovation at Accor
“We are honored to be chosen as the preferred supplier for Pay-at-Table and Order-and-Pay solutions globally. Our unified guest experience technology aligns with Accor’s vision for delivering exceptional service, and we look forward to setting new industry benchmarks together.”
–Jason Jeffries, CEO, FETCH
Learn more about the Accor partnership with FETCH.
Read the Announcement
